Our Direct Debit Policy

Thank you for choosing to sign up to Popchoir and use our Payment Plan to spread the cost of your subscription.  It is really  important that you read the terms and conditions below and understand, before you agree to them, that you are committing to pay, in full,  for each term you are a member.  It is not a month by month option and you can only cancel your direct debit instruction after all your termly payments have been made. If you have any questions or need further clarification, please do contact us first on 020 8659 5464 or [email protected].

 

Direct Debit Terms and Conditions  

 

1. Popchoir are providing a Direct Debit System for the benefit of members wishing to spread the cost of subscriptions. By joining this system, you agree to pay your termly subscription in full, by instalments.

2. Acceptance onto the Direct Debit payment system is at the discretion of Popchoir Ltd.

3. All new members are required to make payments for at least one term’s subscription.

4. The Direct Debit system is operated by GoCardless Ltd via integration with our website. GoCardless is regulated by the Financial Conduct Authority as an Authorised Payment Institution.

5. To sign up for the Direct Debit system you will need to have a UK bank account and you will also need to create an account with GoCardless through our website.

6. Payments will be debited from your account on a monthly basis throughout the year and the Direct Debit is ongoing.  There is no need to renew your Direct Debit  for the new term or year - it will continue until it is cancelled. The first payment will be debited immediately upon registration into the system and the following and subsequent payments will be taken on the 5^th of each month.  If you are joining after the start of the term, an adjustment may be made to your first payment.  It is also likely that your first and second payments will be close to each other.   It can take up to 7 working days for your Direct Debit to be set up and your first payment received.  You will not have full access to the Members’ area of the Popchoir website during this time.

7. Payments may take up to 3 business days to appear on your Popchoir account after the money has been taken from your own account.

8. The provision of this direct debit system is designed to be an annual payment method but for clarity, members are required to complete the payment schedule to the end of each term and Popchoir reserves the right to take additional payments as necessary to fulfil this obligation:

a. Each term requires 4 monthly payments.  The current monthly fee is £28.50 per month

b. Not all payments for a term will fall within the term dates.

c. If your direct debit starts part way into the term, your initial payment may need to be adjusted to bring payments in line with the term

9. Monthly payments will be taken  continuously throughout the year.  Subscriptions may vary according to term length or other factors, but they will not change mid term.  You will be advised of any upcoming subscription changes.

10. Any changes to the membership fees will be made from the beginning of a new term and members will be advised in advance of any changes to monthly payments.

11. If your bank account details change, you will need to contact GoCardless directly 020 8338 9540 to amend your details.

12. Voucher codes and account credits cannot be redeemed when paying by direct debit.

13. In the event that your monthly Direct Debit payment is not authorised by your bank, you will receive an automatic email to let you know. If you receive such an email, please contact your bank immediately to discuss the failed payment. Another attempt will be made to collect the payment 4 days later. If the second attempt fails Popchoir will contact you directly for payment by another method for the remainder of the current term.

CANCELLING YOUR MEMBERSHIP

If you decide to change over to another payment option or to leave Popchoir, you must inform us in writing by the end of the current term.before cancelling your direct debit, by email to [email protected], or by standard mail to Popchoir Ltd., 17 Winchelsey Rise, South Croydon CR2 7BP so that we can advise you of when your current term's payment's are complete.  Please ensure you have received a response from us to your request.

It is your responsibility to cancel your Direct Debit mandate with your bank once your fnal payment has been made.  No refunds will be issued for any Direct Debit payments

You can check your GoCardless account at any time by logging in to the Go Cardless website or you can contact the Popchoir office and we can advise you.